Setup

The whole path

Most of this is quick. Two things are not in your hands: someone at Tigerbase approves your plan, and a document has to be read before the agent can answer from it. Everything else you do yourself, in this order.

1. 1

   Ask for a plan

   Sign in and pick a plan from the pricing page or from My Apps. If you have a coupon, enter it here — it takes the first term down by the amount it promises.

   What you have made is a request, and it shows as Pending. Nothing is charged automatically: each request is approved by a person at Tigerbase.

2. 2

   Wait for approval — and what you can do meanwhile

   While the request is pending, every page of your app shows a Waiting for approval banner, so nothing looks broken.

   You can	Create the agent, set its name and colours, add your Allowed Domains, add your own AI key, write the opening line.
   You cannot yet	Run the agent from the dashboard, upload documents, or use the AI tool builder. Visitors to your website get no answers.

   Those are switched off because they spend model capacity, and that starts once the request is approved. When it is, the banner goes away and everything works.

3. 3

   Create your agent

   Approval gives you an app; the app has no agent until you make one. On any page of it you will see a You have not created your agent yet card — press Create agent and give it a name.

   You are shown two credentials, once:

   API key	Public. It identifies the agent and goes in the script tag on your website. You can always see it again under Settings → API Credentials.
   Secret	Private, and shown only now — we keep just a hash, so it cannot be shown again. A website tag does not need it. Copy it somewhere safe or leave it; you can regenerate it later.

   How many agents you can have depends on your plan (see Plans and limits).

4. 4

   Tell it which site it lives on

   Open Settings → Allowed Domains and add the site the agent will be embedded on. This is required: an agent with no allowed domain refuses to answer on a live site, on purpose — an empty list would mean the key works on any website that copies it.

   example.com	That site (and only that host).
   *.example.com	The site and every subdomain of it.
   https://example.com	Also accepted; it is reduced to its host.
   localhost	Always accepted once the list has at least one entry — for testing on your own machine.

   Press Save. Whatever you have typed in the box when you press it is included, so you do not need the + first.

5. 5

   Decide who pays for the model

   Open Settings → AI Key. What you see depends on your plan:

   Your plan includes shared capacity	The agent answers on Tigerbase's quota until you add a key of your own. Adding one is optional.
   Your plan asks for your own key	The agent will not answer until you add one. The page says so plainly.

   Today the provider is Google Gemini; others are on the way and are shown as coming soon. A key you add is encrypted, is never sent back to your browser, and is used alone: if it runs out of quota, the agent stops rather than quietly switching to ours. Add more than one and they rotate.

   Get a Gemini key

   Create one in Google AI Studio and paste it in. A key from a newer Google account may not be offered some older models; Tigerbase moves to one your key can use on its own.
6. 6

   Give it something to read

   Open Resourcesand upload documents — PDF, Word, plain text or Markdown, up to your plan's file size. They are cut into passages and indexed in the background; a document appears in the list at once, but it is only searchable once indexing has finished, which takes a moment for a short file and longer for a big one.

   Everything the agent tells a visitor about your business comes from here, so write the documents the way you would answer a customer. The Knowledge page explains what happens to a file and why an answer can still be wrong.

7. 7

   Make it look like yours

   Settings → Appearance sets the colour, position, corner radius and font; Opening line sets the greeting that appears beside the closed button. Each card has its own Save button, and a change is not kept until you press the one on the card you edited.

8. 8

   Put it on your site

   Paste one tag into your pages, using your agent's key (from Settings → API Credentials):

   html

   <script
     src="https://cdn.tigerbase.cloud/v2"
     data-api-key="tb_your_agent_key"
     defer
   ></script>

   Use one agent per page. Different pages or sites can each carry a different agent — each with its own key and its own Allowed Domains.

9. 9

   Check that it works

   Open your site, press the button and ask something only your documents can answer — a price, an opening time, a policy. A correct answer means the whole chain works: the key, the domain, the plan, and the reading.

   To watch it think, use Pipeline → Run in the dashboard: it shows which passages were read and which tools were called.

Optional, when you are ready

When something does not work